Scheduling Policy

Kids At Heart Therapy, Inc. is committed to providing therapy for as many patients as possible  each week. We also seek to schedule each patient on the day and time requested by the family. 

Please notify us if your child is unable to make the appointment as soon as you are aware. Also,  please notify us in advance if you are aware of any upcoming vacations, appointment etc. that  may interfere with the regularly scheduled appointment time. 

Should your child’s regularly scheduled appointment time no longer work, please notify the  therapist or the front office. We will do our best to accommodate a change in schedule, however  there may be a wait.  

If you have an established, weekly appointment you must attend at least 50% of scheduled  sessions per month unless there are extenuating circumstances and you contact the  clinic/therapist to let us know. If you do not attend your scheduled sessions regularly, or miss 2  appointments without contacting us, you will be taken off the therapy schedule and lose your scheduled time.  

If you would like to continue therapy after being removed from the schedule, you may call the  clinic weekly and check if there is any availability. If you consistently attend appointments for 1  month, you may be placed back on a weekly schedule based on availability. This does not  guarantee that you will keep the same therapy time that you had previously.